Return and/or Exchange Policy
Return Policy
I will accept returns within 7 days of your receiving the ordered items. Credit will be issued back to the Credit Card used for the transaction. No cash refunds. Please contact me directly at hewinston67@heugenewinstonjewelry.com to discuss the procedures for returning items.
1. Please contact me by e-mail and in a few words tell me your reasons for requesting the return. We value your patronage and will work to satisfy each customer request.
2. Please ship the items back within 7 days. You are not responsible for shipping costs.
3. There are no cash refunds. I will issue a credit back to the method of payment (credit card) that was initially used in the transaction.
4. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom or Personalized orders cannot be returned.
Cancellation of Order
Please contact me at hewinston67@gmail.com to cancel your order before your item(s) are shipped. Please provide the order # in the initial e-mail.
Questions about you order?
Please contact me if you have any problems with your order.